Our approach to privacy.
TNE Jewellers Australia respects your privacy and is committed to handling personal information responsibly and transparently.
This Privacy Policy explains how we may collect, use, store and disclose personal information when you visit our website, contact us, make an enquiry, visit our showroom or otherwise interact with TNE Jewellers Australia.
Information we may collect.
Depending on how you interact with us, we may collect information including your:
- Name
- Email address
- Telephone number
- Delivery or billing address
- Enquiry details and jewellery preferences
- Appointment or consultation information
- Transaction and payment-related information
- Communications with TNE Jewellers Australia
- Website usage information, including device, browser and technical information
We only collect information reasonably necessary for our business activities.
How we collect information.
We may collect personal information directly from you when you:
- Submit an enquiry through our website
- Contact us by email, telephone or social media
- Visit our showroom
- Request a consultation
- Place or discuss an order
- Subscribe to marketing communications
- Otherwise communicate with TNE Jewellers Australia
Some technical information may also be collected automatically when you use our website, including through cookies and similar technologies.
How we use your information.
We may use personal information to:
- Respond to enquiries
- Provide information about diamonds, jewellery and our services
- Arrange appointments and consultations
- Prepare, process and fulfil orders
- Organise delivery
- Provide customer service
- Maintain business and transaction records
- Improve our website and customer experience
- Send marketing communications where you have consented or where otherwise permitted
- Comply with legal and regulatory requirements
Disclosure of personal information.
We may disclose personal information where reasonably necessary to trusted third parties that assist us in operating our business, such as payment providers, delivery providers, technology providers, professional advisers and service providers.
Where products or services involve suppliers or service providers located outside Australia, personal information may be disclosed overseas where reasonably necessary to fulfil your request or order.
We do not sell personal information.
Security.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Access & correction.
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
Please contact us using the details below.
Marketing communications.
Where you receive marketing communications from TNE Jewellers Australia, you may unsubscribe at any time using the unsubscribe option provided or by contacting us.
Privacy enquiries & complaints.
If you have a question, concern or complaint regarding how we handle your personal information, please contact us.
We will consider privacy enquiries and complaints and respond within a reasonable period.
TNE Jewellers Australia
Updates to this policy.
We may update this Privacy Policy from time to time to reflect changes to our business, website, practices or applicable requirements.
The current version will be published on this page.